Refund policy

Standard Products

We accept returns on eligible standard, non-custom products within 30 days of delivery.

To qualify for a return:

• The item must be unused and in its original condition.

• The item must be returned in its original packaging or equivalent protective packaging.

• Proof of purchase is required.

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect due to our error.

Original shipping charges are non-refundable, except when the return results from our error.

Custom Fabrication Orders

Custom-made, personalized, made-to-order, and specially fabricated products are final sale and cannot be returned or exchanged due to a change of mind.

If your custom order arrives damaged, defective, or does not match the approved specifications due to our error, please contact us so we can review the issue and arrange an appropriate resolution.

Damaged or Incorrect Items

Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and photos of the issue.

We will review the issue and provide a replacement, repair, refund, or other appropriate resolution.

How to Request a Return

Email htplasticsofficial@gmail.com with your order number and reason for return.

Please wait for return instructions before shipping an item back.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method, generally within 10 business days after approval. Your bank or payment provider may take additional time to process the refund.

This policy does not limit any rights customers may have under applicable law.